Housing Associations

Housing Associations manage over 2m properties in the UK. The volumes of documents processed and archived are immense. Tracking them for even simple processes such as invoicing can be slow and inefficient.


With EBC, paper documents can become a streamlined part of your processes. Identification and capture of documents as they are received means that automated workflows can trigger actions immediately rather than sit in a queue. Together with integration with your business application, handling any document becomes a natural part of the way you work, streamlining tasks and improving service to tenants, suppliers and partners. Added to immediate context-based access there is also rapid, accurate and powerful search capability.

Invoice processing, for example, can be automated within your authorisation tolerances and becomes a background task as opposed to a task which could take days or even weeks. Releasing staff time from administrative work also contributes to enhanced efficiency in other areas.

You'll also see print cost reductions and even storage fees coming down. EBC products can slash printed output volumes with Content Automation allowing documents to be captured on creation, transformed and re-factored. High volume departments like Housing, Finance and HR benefit from greatly improved efficiency and because outbound documents are automatically captured there is no need for multiple copies. Postage costs can also be massively reduced by using EBC Content Automation's MailSort modules, generating double quick returns on investment.

EBC Document Management also enjoys success with other property management organisations facing similar operational issues.